We want to hear from you

Reboundrehab is committed to providing customers with a responsive and friendly experience.

We recognise that from time to time, external stakeholders may need to provide feedback (both positive and negative). Accordingly, Reboundrehab will endeavour to provide a fair and just management process to identify and act on feedback as part of the continual improvement process. As such, Reboundrehab will attempt to manage feedback and make reasonable endeavours to:

  • encourage stakeholders to come forward with feedback

  • manage feedback in a supportive way, without victimisation or intimidation of any person connected with the feedback;

  • encourage fairness, impartiality and the resolution of complaint / feedback as reasonably promptly and as close as possible to the source of feedback and when required;

  • have managers and supervisors seek to prevent and resolve any complaints promptly and fairly

Regrowth of a tree